Money Back Guarantee
We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get the refund in 15 days after the claim process finishes.
1. Contact Seller:
Please go to your order history and select the item. Discuss the issue with us and see possible solutions.
2. Apply for replace:
We promise to replace the product and transport fees afford by SILICONEUSE. The conditions include:
- We send the wrong items.
- Defect quality. (We inspect the quality during production and do a full inspection for all products before packing & ship out)
- Product damaged during transport. (Silicone products are durable, normally won’t be damaged)
- The products didn’t reach you, during the promised delivery period. Shipping Term
3. Apply for Refund:
When you don’t want to replace, want to get money back, when the serious errors made by SILICONEUSE, we will afford the returning fees and refund to you.
We promise we will refund ASAP, won’t last more than 2 weeks.